GIZ India’s IGUHC Organizes the Fourth ‘Training of Trainers’ Workshop For DIUs And PMAMs From Southern Region In Collaboration With The National Health Authority (NHA) And National Institute Of Health And Family Welfare (NIHFW)

From February 21st to 23rd 2024, GIZ India’s Indo German Programme on Universal Health Coverage (IGUHC), in a successful collaboration with the National Institute of Health and Family Welfare (NIHFW), New Delhi, and the National Health Authority (NHA), executed the fourth and final extensive 3-day ‘Training of Trainers’ workshop. By leveraging the expertise, resources, and pan-India institutional structures of NIHFW, the workshops strived to impart essential skills and knowledge necessary for the effective implementation of healthcare initiatives, particularly focusing on Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY).
The primary objective of the Training of Trainers programme was twofold: to augment participants’ training proficiencies and to deepen their understanding of AB PM-JAY and its various initiatives; and the programme sought to equip participants with the requisite skills to effectively train healthcare professionals, including officials from District Implementation Units (DIU) and Pradhan Mantri Arogya Mitra (PMAM) at the state level.

Over the course of three days, participants from State Health Agencies (SHA) and District Implementation Units (DIU) hailing from the southern region, union territories, Maharashtra, Goa, and Assam engaged in a blend of engaging presentations, hands-on activities, and group discussions. They were also provided with comprehensive materials to aid their learning process.
The content of the workshop spanned various modules, including an introduction to PM JAY, Beneficiary Identification System, Health Benefit Packages, Standard Treatment Guidelines, Claims Adjudication, Grievance and Call Centre, and Fraud Management. Technical sessions and live demonstrations were conducted to ensure a thorough understanding of these modules. Recognizing the significance of soft skills in the workplace, sessions on effective training, presentation and facilitation skills, effective communication, and micro-teaching were also incorporated into the programme. These skills are vital for fostering productive teamwork, handling challenging situations, and delivering impactful trainings in the healthcare sector.
The workshop concluded with an assessment and feedback session from the participants, followed by a valedictory ceremony where certificates were distributed. Plans for conducting refresher trainings across various regions of the country were also discussed, underlining the commitment to sustaining and enhancing healthcare capacities nationwide.
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