IGSSP supported Karnataka state government in establishing Single Window Service Centres to provide information and better access to informal workers about social security schemes.

Single window service centres aim to improve the quality of public service delivery by bringing together government social security services. Thereby, they have the potential to tremendously reduce transaction costs for workers and to avoid duplication of efforts for the public administration. 

The Government of Karnataka and GIZ successfully piloted a project that showed that single window service centres can promote awareness and access to government social security schemes among informal workers.

A conference on Single Window Services – Social Security and Youth Employability, Lessons Learnt and Ways Forward was jointly organized by the Department of Labour of the Government of Karnataka and GIZ. It brought together officials from the state and central governments of India and other countries as well as practitioners and academics in the field of social security delivery from Germany, Indonesia, Thailand, Vietnam, Tajikistan, USA and from several states in India.